Your organization already knows the answer.
The problem is finding it when you need it.
The knowledge exists. It’s just buried.
Your organization has years of knowledge buried in tickets, incident reports, runbooks, KB articles, engineer notes, and previous investigations.
When a new problem arrives, engineers often start over.
They search.
They scroll.
They ask someone who might remember.
They try different keywords.
The knowledge exists. But it isn’t working for you.
Turn your history into organizational memory.
Gekko Knowledge makes your historical operational knowledge searchable through AI.
// Ask questions the way your engineers actually think:
Have we seen this before?
How did we resolve it?
What caused the problem?
Who has worked on this system?
What should I check first?
Gekko finds relevant information across your historical tickets and knowledge sources and brings the context directly into the conversation.
Stop searching. Start asking.
Traditional knowledge systems depend on
- ✕
finding the right words - ✕
knowing where information lives - ✕
remembering how previous incidents were documented
Gekko works differently.
Your PSA and ITSM systems remain in place. Gekko makes the knowledge inside them easier to use.
And Gekko doesn’t confuse history with truth.
A useful hypothesis.
A previous incident can provide a useful hypothesis.
Not proof.
It does not prove that today’s incident has the same cause.
That’s why Gekko separates historical knowledge from current evidence.
An investigation and learning loop.
When paired with Gekko Probe, the system can investigate the current incident, gather evidence, and then use historical knowledge to help evaluate what happened.
Your organization has spent years creating knowledge.